Support auf Nicky Reinerthttps://nickyreinert.de/en/topics/support/Blog & projects by Nicky Reinert (Institute for Digital Challenges): web development & software development, SEO & analytics, hosting & DevOps, WordPress & Hugo, tools & projects, data protection & digital culture — plus content on AI and autism & society.Hugo 0.148.2enSun, 03 May 2026 12:34:56 +0100Numbers, please — about anthropichttps://nickyreinert.de/en/2026/2026-05-02-numbers-please/Sun, 03 May 2026 12:34:56 +0100https://nickyreinert.de/en/2026/2026-05-02-numbers-please/ 1/300 - ratio of support staff to users in traditional SaaS companies B2B [1] 1/3000 - max ratio of support staff to users in traditional SaaS companies B2C [2] 30 Bn - annual revenue of Anthropic [3] 5000 - number of employees at Anthropic [4] 18 - 30 million - estimated monthly active users at …blogKey industry numbers and sourcesLesezeit: 1 MinutennoteWhy I Cancelled Claude: Token Issues, Declining Quality, and Poor Supporthttps://nickyreinert.de/en/2026/2026-04-24-claude-critics/Fri, 24 Apr 2026 12:34:56 +0200https://nickyreinert.de/en/2026/2026-04-24-claude-critics/Prefix Note As this post is gaining more attention than expected on HN, I want to make some things clear - although I thought they are obvious. It sounds like a rant about Claude’s quality in general - if you don’t read to the end. But my concerns are more focused on the support performance and …blogLesezeit: 6 Minutenblog